Big data lies at the heart of making data-driven decisions. Datasets that satisfy at least three of the five V’s (Volume, Velocity, Variety, Veracity, and Value) can be characterised as Big Data. As educational institutions race to be kept abreast of technological advancements, they are inundated with big data on a day-to-day basis. Big data holds immense potential for educators, offering insights to personalise learning, identify struggling students, enhance teaching methods and improve overall educational outcomes. However, successfully implementing and benefiting from it requires careful planning and execution. This blogs explores the various opportunities and limitations of big data in the context of education sector. Furthermore, it provides clear and actionable steps to get started on your big data journey.

Tenant satisfaction is one of the most important parts of being successful in the social housing industry, as it often leads to a higher CSAT (customer satisfaction score) which alone has numerous benefits outlined in some of our previous blogs. However, in order to ensure that your tenants are satisfied, active involvement from your organisation is necessary.

In the UK alone, the number of long-term vacant homes has risen by over 30,000 in the last 5 years. Although the worldwide pandemic has contributed to this statistic, it is continuing to grow at a staggering rate despite the recent slowdown in cases. While not apparent at first sight, the repercussions of this statistic are significant. From a societal standpoint, consequences range from an increased frequency in crime to decreased tax revenue and overall quality of public services.

As communication technology has transformed in the past several decades, consumers too have changed in the way they interact with businesses. While face-to-face communication is still one of the most prevalent forms of consumer-to-business interaction, newer forms of communication such as telephone, email, and website are quickly growing in popularity. Although making the effort to open new communication channels may seem like the obvious choice, many companies in recent times have been slow to adapt. As a result, customer experience has worsened, company reputations have declined, and more.